TalabGuard
WhatsApp confirmation workflow
Confirm COD orders on WhatsApp while the order context stays clear.
Send clear confirmation messages, read customer replies, and keep cash-on-delivery order decisions inside one dashboard before shipping.
A WhatsApp path with order context
Message
Confirm or cancel
Reply
Customer action captured
Decision
Ready or review
Team
Warehouse sees the state
WhatsApp messages tied to the order, not scattered chats.
Every customer response becomes a shipping-readiness signal instead of a loose chat your team has to interpret later.
Use approved copy
Save Arabic or English templates for confirmation, reminders, and cancellation acknowledgement.
Capture actions
Turn confirmation and cancellation replies into clear COD order decisions.
Update the queue
Keep each order visible as Ready to Ship, Needs Confirmation, No Response, or Needs Manual Review.
Useful for merchants who already use WhatsApp every day.
No broad inbox replacement
TalabGuard only handles pre-shipping COD confirmation decisions.
Manual resend when needed
Operators can resend a confirmation without losing the order context.
Clear current-version boundary
WhatsApp confirmation is the included workflow. Voice, text messages, and prepaid conversion are not part of the current public offer.
Merchant questions before you start
What does the customer receive on WhatsApp?
A confirmation message identifies the store and COD order and asks for one reply: 1 to confirm or 2 to cancel before shipping.
What happens if the customer does not reply?
You can configure reminder timing and the no-response window. Orders without a clear confirmation remain visible as No Response or needing review so your team can decide what to do before shipping.
Can my team resend a confirmation?
Yes. Your team can resend a confirmation from the order queue while keeping the message and customer decision linked to the same order.
Turn WhatsApp replies into shipping decisions.
Connect the WhatsApp session and send a test confirmation before activating live COD workflows.
